Privacy Policy

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This Privacy Policy governs the manner in which E.M.A Computer Solutions Partnership LLP collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by E.M.A Computer Solutions Partnership LLP.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Privacy Statement: How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Track the pages you visits via Google Analytics

This website will not

  • Share any personal information with third parties.

How we use collected information

E.M.A Computer Solutions Partnership LLP may collect and use Users personal information for the following purposes:

  • – To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • – To improve our Site
    We may use feedback you provide to improve our products and services.
  • – To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To send periodic emails
    If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

E.M.A Computer Solutions has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

ANDROID Privacy Statement

Here are a list of Android permissions and features we use, and why we use them.

CALL_PHONE, telephony:
If available, this provides the user the ability to call a customers phone directly from within ARC-AiDE by tapping it, rather than noting down the number, moving to the phone app and manually entering the number to dial. This option is available wherever a phone number is displayed in it’s own field on-screen (so a phone number in a general text field would NOT be included in this option but a phone number in a dedicated field for Mobile number would). Other than appearing in the call history, a number called in this manner is not retained or used for any other purpose inside of ARC-AiDE.

If available, this provides the app with the ability to notice when a call it has made has been completed, and what state it was completed in (eg, no answer, completed, engaged). If a call was successfully made for a significant length of time, ARC-AiDE will manually request some information about the call to update the jobs details and to comply with BS10125 requirements. Once this information has been successfully uploaded to the server, the information stored locally on the device is deleted. The call information is stored in the Jobs F1 Comments, and can be accessed (if permission allows) via the Job Card, by selecting “View F1 Comments”.

Camera, Camera_AutoFocus:
If available, this provides the user the ability to take images with the device and load those images onto the currently selected job. Once the images are loaded to the server, the images stored locally are deleted. The images taken (and other images for a job) can be reviewed by viewing the images on the specific job.

This provides the basic connection to the server, via a Wi-Fi access point. It is also used to access the internet (where allowed) to obtain directions via a devices mapping app (eg, google maps), if the user has permission in the app to click the users postcode.

Access_Network_State, Access_Wifi_State:
This is only used in troubleshooting, specifically during a connection test initiated by going to Settings->Connection Test (not available in demo mode, as demo mode uses demo information stored in the app itself). If the Log-To-Server option has been selected, information regarding the test will be stored and uploaded to the server (if possible) in order to provide support for connection issues. Once the information has been uploaded to the server, the local copy of the information is deleted. The information transmitted to the server is exactly the information presented on-screen during the connection test. If Log-To-Server has not been selected, no information is kept, and the information on-screen is discarded once the test activity has been closed by the user.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
E.M.A Computer Solutions Partnership LLP
Unit 9, Sharp Street
West Yorkshire
United Kingdom

01924 463419
This document was last updated on February 13, 2017

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