Privacy Policy

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E.M.A COMPUTER SOLUTIONS (2018) LIMITED Privacy Policy

NOTICE: The Privacy Policy below will become effective May 25, 2018
Updated: 15th May 2018

E.M.A COMPUTER SOLUTIONS (2018) LIMITED cares about your privacy.  For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services, websites and mobile applications (collectively, our “Services”). Your personal data includes information such as:

  • Name
  • Address
  • Telephone number
  • Email address
  • Other data collected that could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach our equivalent of a Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at info@emacs.co.uk, This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

Please read this policy in conjunction with the Conditions of Use for E.M.A COMPUTER SOLUTIONS (2018) LIMITED (the “Conditions”). When you access or use E.M.A COMPUTER SOLUTIONS (2018) LIMITED products you agree to our privacy policy and you consent to our collection, storage, use and disclosure of your Personal Data for the purpose of making E.M.A COMPUTER SOLUTIONS (2018) LIMITED and/or the Service available to you, in accordance with this policy. Any capitalised terms not defined in this policy shall have the same meanings given to them in the Conditions of Use.


What information do we collect?

We collect information so that we can provide the best possible experience when you utilise our Services.  Much of what you likely consider personal data is collected directly from you when you:

(1)    create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification);

(2)    request assistance from our customer support team (ex: phone number);

(3)    complete contact forms or request newsletters or other information from us (ex: email); or

(4)    participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance.  These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.

Cookies and similar technologies our websites may use Cookies which are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Track the pages you visited via Google Analytics

This website will not

  • Share any personal information with third parties.

We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as video and voice media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you.  If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.


ANDROID Privacy Statement

Below is a list of Android permissions and features we use, and why we use them.

CALL_PHONE, telephony: If available, this provides the user the ability to call a customers phone directly from within ARC-AiDE by tapping it, rather than noting down the number, moving to the phone app and manually entering the number to dial. This option is available wherever a phone number is displayed in it’s own field on-screen (so a phone number in a general text field would NOT be included in this option but a phone number in a dedicated field for Mobile number would). Other than appearing in the call history, a number called in this manner is not retained or used for any other purpose inside of ARC-AiDE.

Telephony.read_phone_state: If available, this provides the app with the ability to notice when a call it has made has been completed, and what state it was completed in (eg, no answer, completed, engaged). If a call was successfully made for a significant length of time, ARC-AiDE will manually request some information about the call to update the jobs details and to comply with BS10125 requirements. Once this information has been successfully uploaded to the server, the information stored locally on the device is deleted. The call information is stored in the Jobs F1 Comments, and can be accessed (if permission allows) via the Job Card, by selecting “View F1 Comments”.

Camera, Camera_AutoFocus: If available, this provides the user the ability to take images with the device and load those images onto the currently selected job. Once the images are loaded to the server, the images stored locally are deleted. The images taken (and other images for a job) can be reviewed by viewing the images on the specific job.

Internet: This provides the basic connection to the server, via a Wi-Fi access point. It is also used to access the internet (where allowed) to obtain directions via a devices mapping app (eg, google maps), if the user has permission in the app to click the users postcode.

Access_Network_State, Access_Wifi_State: This is only used in troubleshooting, specifically during a connection test initiated by going to Settings->Connection Test (not available in demo mode, as demo mode uses demo information stored in the app itself). If the Log-To-Server option has been selected, information regarding the test will be stored and uploaded to the server (if possible) in order to provide support for connection issues. Once the information has been uploaded to the server, the local copy of the information is deleted. The information transmitted to the server is exactly the information presented on-screen during the connection test. If Log-To-Server has not been selected, no information is kept, and the information on-screen is discarded once the test activity has been closed by the user.


How we utilise information.

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating and enhancing the Services we provide to you.  We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:

  • Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
  • Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
  • Detect and prevent fraud and abuse of our Services and systems
  • Collecting aggregate statistics about use of the Services
  • Understand and analyse how you use our Services and what products and services are most relevant to you.

Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties. We may share your personal data with affiliated companies, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Conducting contests or surveys
  • Communicating with you, such as by way email or survey delivery
  • Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls
  • Automated phone calls or text messages.

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at info@emacs.co.uk

Transfer of personal data abroad.  If you utilise our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Website analytics.  We use Google web analytics tools to collect information about how you interact with our website or mobile applications, including the related pages you visit, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website.


How you can access, update or delete your data.

To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please contact info@emacs.co.uk

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.


How we secure, store and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law, contract or similar obligations applicable to our business operations;
  • for preserving, resolving, defending or enforcing our legal/contractual rights; or
  • needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us at info@emacs.co.uk


Age restrictions.

Our Services are available for purchase only for those over the age of 18.  Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

 

Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.


Data Protection Authority.

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, Information Commissioner office by call the helpline on 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).

If you’re calling from outside the UK, you may not be able to use our 03 number, so please call +44 1625 545 700. Further contact information is available at https://ico.org.uk/global/contact-us/


Contact us.

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office of the DPO by email at info@emacs.co.uk

In the alternative, you may contact us by either of the following means:

  • By Mail: E.M.A COMPUTER SOLUTIONS (2018) LIMITED Unit 9, Sharp Street Dewsbury West Yorkshire WF13 1QZ
  • By Phone: 01924463419

 

We will respond to all requests, inquiries or concerns within thirty (30) days.

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